According to the National Customer Satisfaction Index (NCSI), which surveyed students from 15 private universities in the metropolitan area, Sungkyunkwan University ranked first for 14 consecutive years with 78 points. Hanyang University and Ewha Womans University tied for second, Kyung Hee University for fourth, and Sookmyung Women's University and Ajou University for fifth.
SKKU has established "VISION 2020+" and created research results with the aim of becoming a "Truly Global Leading University." In particular, it pursues innovative changes across schools, ranging from education, research, industry-university collaboration and management, to create "universities that innovate and share for student success". In line with untact classes, SKKU operated a "Rapid Response Team" with about 40 staff members and administrative assistants from related departments to facilitate online classes. It operates an integrated call center for online classes to receive requests for related inquiries and resolve them quickly. Efforts were made to ensure high-quality online classes by providing on-site support to teachers ranging from support equipment and technology related to content production to monitoring. The university provided undergraduate students with an additional three credits to take and the maximum number of classes was increased by 20 percent. To prepare for the situation in which many students would have to access online classes at the same time, the university added more servers. Sungkyunkwan University operated the Challenge Semester during the summer break and provided various curricular, non-curricular, international, and internship programs for free.
SKKU has opened the Global Learning Management System (LMS) since the first semester of this year. The LMS is a system that integrates and manages students' grades, progress, and attendance, and supports various forms of classes and interactive learning, including online classes and flip learning, as well as offline classes. In the first semester of this year, a team building event was held for freshmen who did not have a chance to visit the campus due to COVID-19. Also, recreational events and campus tours were held in compliance with quarantine guidelines.